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Website Terms and Conditions

  • Effective Date: 22 June 2026
  • Last Updated: 22 Junie 2026

These Terms & Conditions govern your access to and use of the ProPay website and digital services. By using this website, you agree to comply with these terms, together with our Privacy Policy and other legal and compliance documents.

Using Our Website

Guidelines for the appropriate use of the ProPay website and digital services.

Your Responsibilities

Your obligations when using our website and submitting information.

Our Responsibilities

Our commitment to maintaining a secure, reliable and informative website.

Legal Information

Important legal terms governing your use of the website.

  • Website Use
  • Website Content & Intellectual Property
  • Privacy & Digital Communications
  • Security & Liability
  • Legal Information
  • Contact Information

Using This Website

Introduction

Welcome to the ProPay SA website (“Website”).

These Terms and Conditions govern your access to and use of the Website operated by ProPay (Pty) Ltd (“ProPay”, “we”, “our”, or “us”).

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should discontinue use of the Website immediately.

This website is owned and operated by:

ProPay (Pty) Ltd

Registration Number: 2001/029337/07

Number 2, The Palms
25 North Avenue
Riviera
Johannesburg
2193
South Africa

Telephone: 087 088 7729

Email: info@propay.co.za

Website: www.propay.co.za

The Website provides information relating to:

  • Trade Union Administration
  • Membership Administration
  • Payroll Deduction Administration
  • Financial Administration Services
  • Member Communication Services
  • Digital Administration Platforms
  • Technology Solutions
  • Industry Information
  • Events and Educational Resources
  • Business and Service Information

 

The information provided is intended for general informational purposes only and should not be interpreted as legal, financial, tax, labour, payroll, compliance, or professional advice.

By using this Website, you confirm that:

  • You have the legal capacity to enter into binding agreements;
  • You are using the Website for lawful purposes;
  • You will comply with applicable laws and regulations;
  • Information supplied by you is accurate and truthful.

Website Content & Acceptable Use

Website Content

The content available on this Website is provided in good faith and for general information purposes.

While ProPay takes reasonable steps to ensure the accuracy of information published on the Website, we do not guarantee that information will always be complete, accurate, current, or free from errors.

Content may be modified, updated, suspended, or removed without notice.

Unless otherwise stated, all intellectual property rights relating to this Website are owned by or licensed to ProPay.

This includes:

  • Website content
  • Text
  • Graphics
  • Logos
  • Branding
  • Icons
  • Layouts
  • Designs
  • Software components
  • Documents
  • Digital resources

 

Nothing contained on this Website grants any licence or right to use any intellectual property without the prior written consent of ProPay.

Users may not:

  • Reproduce content for commercial purposes;
  • Modify content;
  • Republish content;
  • Reverse engineer website functionality;
  • Use content in a manner that infringes intellectual property rights.

 

Reasonable personal and non-commercial use is permitted.

Users agree not to:

  • Use the Website unlawfully;
  • Attempt to gain unauthorised access to systems;
  • Interfere with Website functionality;
  • Upload malicious software;
  • Transmit harmful code;
  • Misrepresent identity;
  • Engage in fraudulent activities;
  • Use automated systems to scrape data without permission;
  • Violate the rights of ProPay or third parties.

 

ProPay reserves the right to restrict or terminate access where misuse is detected.

Technology, AI & Digital Communications

Technology and Platform Disclaimer

ProPay provides technology-enabled administrative and communication solutions.

Despite reasonable efforts to maintain website functionality and service availability, ProPay does not warrant that:

  • The website will always be available;
  • The website will be error-free;
  • The website will be free of interruptions;
  • Defects will always be corrected immediately;
  • Website content will always be current.

 

Users acknowledge that technology services may occasionally be affected by:

  • Maintenance activities
  • Software updates
  • Internet disruptions
  • Telecommunications failures
  • Cybersecurity incidents
  • Circumstances beyond ProPay’s control

ProPay may implement artificial intelligence technologies, workflow automation systems, virtual assistants, chatbot services, and automated communication tools.

Information generated through automated systems is intended to support service delivery and operational efficiency.

Automated responses should not be interpreted as legal, financial, labour, compliance, payroll, or professional advice.

Where important decisions are required, users should engage directly with an authorised ProPay representative.

ProPay may communicate through:

  • WhatsApp Business
  • Email
  • SMS
  • Social media platforms
  • Website forms
  • Other approved communication channels

 

While ProPay takes reasonable steps to ensure communication accuracy, users acknowledge that:

  • Electronic communications may be delayed;
  • Messages may not always be received immediately;
  • Technology failures may occur;
  • Communication channels may occasionally be unavailable.

 

ProPay shall not be liable for losses arising from delays, interruptions, or failures of third-party communication networks.

Third-Party Websites & Downloads

Third-Party Links

This website may contain links to external websites, services, or resources.

Such links are provided solely for convenience.

ProPay does not:

  • Endorse third-party websites;
  • Guarantee third-party content;
  • Control third-party websites;
  • Accept responsibility for third-party privacy practices;
  • Accept responsibility for third-party services.

 

Users access external websites entirely at their own risk.

Any documents, downloads, resources, templates, brochures, guides, presentations, forms, or materials made available through the website are provided in good faith.

ProPay makes no guarantee that:

  • Downloads are free from defects;
  • Downloads are free from malware;
  • Downloads will meet specific user requirements;
  • Downloads are suitable for every intended purpose.

 

Users should implement appropriate security measures before opening downloaded files.

Cybersecurity

Cybersecurity Disclaimer

Although ProPay implements reasonable security measures, no website, online service, communication platform, or electronic transmission can be guaranteed completely secure.

Users acknowledge that:

  • Internet communications carry inherent risks;
  • Unauthorised access may occur despite safeguards;
  • Cybersecurity threats continue to evolve;
  • Electronic information may be vulnerable to interception or corruption.

 

Users are encouraged to maintain appropriate cybersecurity practices when interacting with online systems.

Liability & Indemnity

Limitation of Liability

To the fullest extent permitted by South African law, ProPay, its directors, employees, officers, contractors, service providers, and representatives shall not be liable for any loss, damage, claim, liability, cost, or expense arising directly or indirectly from:

  • Use of this website;
  • Reliance on website content;
  • Website interruptions;
  • Website errors;
  • Communication delays;
  • Cybersecurity incidents;
  • Technology failures;
  • Third-party websites;
  • Loss of data;
  • Loss of profits;
  • Business interruption;
  • Consequential damages.

 

Use of the website is entirely at the user’s own risk.

Users agree to indemnify and hold harmless ProPay, its directors, employees, contractors, service providers, and representatives against claims, liabilities, losses, damages, or expenses arising from:

  • Misuse of the website;
  • Breach of applicable laws;
  • Violation of these policies;
  • Infringement of third-party rights;
  • Unauthorised activities conducted through the website.

Intellectual Property & Regulatory Compliance

Intellectual Property

All intellectual property appearing on this website remains the property of ProPay or its licensors unless otherwise stated.

Users may not reproduce, distribute, modify, republish, transmit, or commercially exploit website content without prior written consent.

ProPay strives to conduct its operations in accordance with applicable South African legislation including:

  • Protection of Personal Information Act (POPIA)
  • Electronic Communications and Transactions Act (ECTA)
  • Companies Act
  • Promotion of Access to Information Act (PAIA)
  • Other applicable regulatory requirements

 

Nothing in this Disclaimer limits any rights afforded to users under applicable law.

Legal Information

Changes to Disclaimer

ProPay reserves the right to amend this Disclaimer at any time.

Updated versions will be published on the website and become effective upon publication.

Continued use of the website constitutes acceptance of any updated version.

This Disclaimer shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

For questions relating to this Disclaimer, please contact:

ProPay (Pty) Ltd

Registration Number: 2001/029337/07

Suite 145
Private Bag X2600
Houghton
2041
South Africa

Telephone: 087 088 7729

Email: info@propay.co.za

Website: www.propay.co.za