Website Disclaimer

This Website Disclaimer explains the limitations, responsibilities, and conditions applicable to the use of the ProPay website and related digital services.

We encourage all visitors to review this information together with our Privacy Policy, Terms & Conditions, and other compliance documentation.

Introduction

This Website Disclaimer governs the use of the ProPay SA website and should be read together with our:

General Information & Use of Website

Professional Advice & Service Information

No Professional Advice

Nothing contained on this website constitutes:

Legal advice
Financial advice
Tax advice
Labour relations advice
Payroll advice
Human resources advice
Regulatory advice
Compliance advice

Website content is intended to provide general information regarding ProPay’s services and industry-related matters.

Professional advisors should be consulted before making decisions based on information published on this website.

Service Information Disclaimer

Descriptions of services, solutions, products, technologies, platforms, processes, and capabilities published on this website are intended for informational purposes only.

The availability, scope, functionality, pricing, timelines, and implementation requirements of services may change without notice.

Nothing on this website shall be interpreted as creating a contractual obligation between ProPay and any visitor or prospective client.

Formal engagements remain subject to written agreements between the parties.

Technology, AI & Digital Communications

Technology and Platform Disclaimer

ProPay provides technology-enabled administrative and communication solutions.

Despite reasonable efforts to maintain website functionality and service availability, ProPay does not warrant that:

The website will always be available;
The website will be error-free;
The website will be free of interruptions;
Defects will always be corrected immediately;
Website content will always be current.

Users acknowledge that technology services may occasionally be affected by:

Maintenance activities
Software updates
Internet disruptions
Telecommunications failures
Cybersecurity incidents
Circumstances beyond ProPay’s control

Artificial Intelligence and Automated Communications

ProPay may implement artificial intelligence technologies, workflow automation systems, virtual assistants, chatbot services, and automated communication tools.

Information generated through automated systems is intended to support service delivery and operational efficiency.

Automated responses should not be interpreted as legal, financial, labour, compliance, payroll, or professional advice.

Where important decisions are required, users should engage directly with an authorised ProPay representative.

WhatsApp and Digital Communication Disclaime

ProPay may communicate through:

WhatsApp Business
Email
SMS
Social media platforms
Website forms
Other approved communication channels

While ProPay takes reasonable steps to ensure communication accuracy, users acknowledge that:

Electronic communications may be delayed;
Messages may not always be received immediately;
Technology failures may occur;
Communication channels may occasionally be unavailable.

ProPay shall not be liable for losses arising from delays, interruptions, or failures of third-party communication networks.

Third-Party Websites & Downloads

Third-Party Links

This website may contain links to external websites, services, or resources.

Such links are provided solely for convenience.

ProPay does not:

Endorse third-party websites;
Guarantee third-party content;
Control third-party websites;
Accept responsibility for third-party privacy practices;
Accept responsibility for third-party services.

Users access external websites entirely at their own risk.

Downloads and Documents

Any documents, downloads, resources, templates, brochures, guides, presentations, forms, or materials made available through the website are provided in good faith.

ProPay makes no guarantee that:

Downloads are free from defects;
Downloads are free from malware;
Downloads will meet specific user requirements;
Downloads are suitable for every intended purpose.

Users should implement appropriate security measures before opening downloaded files.

Cybersecurity

Cybersecurity Disclaimer

Although ProPay implements reasonable security measures, no website, online service, communication platform, or electronic transmission can be guaranteed completely secure.

Users acknowledge that:

Internet communications carry inherent risks;
Unauthorised access may occur despite safeguards;
Cybersecurity threats continue to evolve;
Electronic information may be vulnerable to interception or corruption.

Users are encouraged to maintain appropriate cybersecurity practices when interacting with online systems.

Liability & Indemnity

Limitation of Liability

To the fullest extent permitted by South African law, ProPay, its directors, employees, officers, contractors, service providers, and representatives shall not be liable for any loss, damage, claim, liability, cost, or expense arising directly or indirectly from:

Use of this website;
Reliance on website content;
Website interruptions;
Website errors;
Communication delays;
Cybersecurity incidents;
Technology failures;
Third-party websites;
Loss of data;
Loss of profits;
Business interruption;
Consequential damages.

Use of the website is entirely at the user’s own risk.

Indemnity

Users agree to indemnify and hold harmless ProPay, its directors, employees, contractors, service providers, and representatives against claims, liabilities, losses, damages, or expenses arising from:

Misuse of the website;
Breach of applicable laws;
Violation of these policies;
Infringement of third-party rights;
Unauthorised activities conducted through the website.

Intellectual Property & Regulatory Compliance

Intellectual Property

All intellectual property appearing on this website remains the property of ProPay or its licensors unless otherwise stated.

Users may not reproduce, distribute, modify, republish, transmit, or commercially exploit website content without prior written consent.

Regulatory Compliance

ProPay strives to conduct its operations in accordance with applicable South African legislation including:

Protection of Personal Information Act (POPIA)
Electronic Communications and Transactions Act (ECTA)
Companies Act
Promotion of Access to Information Act (PAIA)
Other applicable regulatory requirements

Nothing in this Disclaimer limits any rights afforded to users under applicable law.

Legal Information

Changes to Disclaimer

ProPay reserves the right to amend this Disclaimer at any time.

Updated versions will be published on the website and become effective upon publication.

Continued use of the website constitutes acceptance of any updated version.

Governing Law

This Disclaimer shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

Contact Information

For questions relating to this Disclaimer, please contact:

ProPay (Pty) Ltd

Registration Number: 2001/029337/07

Suite 145
Private Bag X2600
Houghton
2041
South Africa

Telephone: 087 088 7729

Email: info@propay.co.za

Website: www.propay.co.za