Company Information & Legal Compliance

Corporate Information

ProPay (Pty) Ltd is a South African company specialising in membership administration, trade union administration, payroll deduction administration, financial administration services, member communication services, and digital administration platforms.

For more than four decades, ProPay has partnered with trade unions, membership organisations, and associated stakeholders to deliver reliable, secure, and scalable administration solutions that support operational effectiveness and member engagement.

Registered Company Information

Registered Company Name
ProPay (Pty) Ltd

Registration Number
2001/029337/07

VAT Number
4580209478

Registered Business Address
Number 2, The Palms
25 North Avenue
Riviera
Johannesburg
2193
South Africa

Telephone
087 088 7729

Email
info@propay.co.za

Website
www.propay.co.za

Company Governance

ProPay is governed in accordance with applicable South African legislation and recognised principles of good corporate governance.

The company is committed to transparency, accountability, responsible information management, and ethical business conduct.

Directors

Peter John Wesseloo
Director

Despina Nina Wesseloo
Director

Compliance Commitment

ProPay is committed to conducting its operations in accordance with applicable legislation, regulatory obligations, and industry best practices.

This commitment extends to:

Privacy & Regulatory Compliance

Protection of Personal Information (POPIA)

ProPay recognises the importance of protecting personal information and is committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA).

We implement appropriate technical, organisational, and administrative safeguards designed to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Theft
Alteration
Destruction
Misuse

Further information is available in our:

Privacy Policy
POPIA Privacy Notice

Promotion of Access to Information Act (PAIA)

In accordance with the Promotion of Access to Information Act, 2 of 2000 (PAIA), ProPay maintains a PAIA Manual outlining procedures for requesting access to information held by the company.

Requests for information will be assessed in accordance with applicable legislation and any limitations or exemptions provided by law.

Further information is available through our PAIA Manual & Access to Information Notice.

Electronic Communications and Website Governance

ProPay maintains policies and procedures designed to support responsible digital engagement and website governance.

These include:

Website Terms and Conditions
Privacy Policy
Cookie Policy
Website Disclaimer
POPIA Privacy Notice
PAIA Information Notice

These documents are intended to provide transparency regarding how ProPay operates, communicates, and manages information.

Digital Communications & Technology

Digital Communication and Marketing Compliance

ProPay may communicate with clients, members, prospective clients, employers, trade unions, and stakeholders through various channels including:

Email
Telephone
Website forms
WhatsApp Business
Social media platforms
Digital communication tools

Where required by law, consent will be obtained before sending marketing communications.

Recipients may opt out of non-essential communications at any time.

Technology and Digital Platforms

ProPay develops and supports technology-enabled administration and communication solutions designed to improve efficiency, transparency, and service delivery.

These solutions may support:

Membership administration
Payroll administration
Communication management
Data management
Reporting and operational oversight

As part of its digital transformation initiatives, ProPay may implement new technologies including automation tools, digital communication platforms, and artificial intelligence-assisted services where appropriate and lawful.

Meta, WhatsApp and Digital Platform Readiness

To support modern communication channels and digital engagement, ProPay maintains website governance, privacy, and transparency practices aligned with recognised digital platform requirements.

This includes preparations supporting:

Meta Business Verification
Facebook Business Services
Instagram Business Services
WhatsApp Business Platform
WhatsApp Business API
Future chatbot and automation initiatives

These measures help ensure a transparent, trustworthy, and compliant digital presence.

Information Security

Information security is a core component of ProPay’s operational framework.

ProPay maintains appropriate safeguards designed to protect:

Personal information
Business information
Member information
Client information
Operational systems

Security controls may include:

Access controls
Authentication measures
Secure hosting environments
Monitoring and logging
Security management procedures
Cybersecurity controls

While no online environment can be guaranteed completely secure, ProPay continuously reviews and strengthens its security practices.

Transparency Statement

Transparency and Accountability

ProPay is committed to maintaining transparent relationships with clients, members, partners, service providers, regulators, and stakeholders.

We strive to ensure that information made available through our website and communication channels is accurate, relevant, and reflective of our commitment to professional service delivery.

Information Security & Retention

Contact ProPay

ProPay (Pty) Ltd

Registration Number: 2001/029337/07

VAT Number: 4580209478

Number 2, The Palms
25 North Avenue
Riviera
Johannesburg
2193
South Africa

087 088 7729

info@propay.co.za

www.propay.co.za